Pan Privacy Policy

At Pan, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, or play at our casino. This Privacy Policy explains what information we collect, why we collect it, and how we use, store, and safeguard it. By using Pan casino, you confirm that you have read and understood this policy and consent to our data practices.

Information We Collect

We collect several types of information to provide you with a safe and personalised gaming experience. When you complete Pan register, we ask for details that allow us to verify your identity and comply with our legal obligations.

• We collect registration data such as your name, date of birth, email address, phone number, and country of residence
• We gather identity verification documents, including government-issued ID, proof of address, and payment verification where required
• We track your gaming activity, including deposits, withdrawals, bets placed, and games played, to maintain accurate account records
• We record technical data such as your IP address, device type, browser, and login timestamps whenever you access Pan app or our website
• We store communication history from Pan casino login support tickets, live chat, and emails sent to our support team

How We Use Your Data

Our Pan platform uses your data strictly for legitimate business and legal purposes. We never collect information we do not need, and we limit internal access to authorised staff only.

• We use your data to process deposits and withdrawals securely and efficiently
• We verify your age and identity to ensure compliance with our licensing requirements under Anjouan regulation
• We personalise your experience, including loyalty rewards, Pan bonus offers, and tailored promotions
• We analyse account activity to detect fraud, money laundering, or suspicious behaviour
• We send you updates about Pan promo code offers, Pan free spins campaigns, and account notifications, where you have opted in

Legal Basis for Processing

We at Pan process your personal data based on several legal grounds, depending on the nature of the information collected. We rely on contractual necessity to deliver our services, legal obligation to meet licensing and anti-money laundering requirements, and your consent for marketing communications. Our Pan casino bonus communications, including Pan no deposit bonus notifications, are only sent to players who have explicitly agreed to receive them.

Sharing Your Information

We do not sell your personal data to third parties. However, our Pan casino operations require limited sharing of information with trusted partners to function properly.

• We share data with payment providers to process Pan deposit and Pan withdrawal transactions, including Interac, BLIK, crypto wallets, and bank transfers
• We share information with identity verification providers to confirm your eligibility to play
• We disclose data to regulatory authorities when legally required, including under our Anjouan licensing obligations
• We work with game providers and software vendors to deliver Pan slots and Pan live casino content, and limited technical data may be shared to ensure smooth gameplay

Data Retention

Our Pan Casino retains your personal data only for as long as necessary to fulfil the purposes described in this policy, including regulatory, accounting, and dispute resolution requirements. Once the retention period expires, we securely delete or anonymise your information unless a longer retention period is required by law.

Cookies and Tracking Technologies

Here at Pan, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse traffic on our website and Pan app. Cookies also help us recognise returning players during Pan casino login sessions and keep your account secure. You can manage cookie preferences through your browser settings at any time.

Your Rights

We believe you should have control over your personal data. As a player at Pan, you are entitled to the following rights regarding the information we hold about you.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You can withdraw consent for marketing communications, including Pan bonus code and promotional emails, at any time
• You have the right to request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team directly, and we will respond within a reasonable timeframe in accordance with applicable data protection laws.

Data Security

We at Pan implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our systems use encryption, secure servers, and restricted access protocols to ensure that sensitive information, including payment details used for Pan deposit and Pan withdrawal transactions, remains protected at all times.

International Data Transfers

As Pan Casino serves players across multiple regions, your data may be transferred and processed in countries outside your country of residence. Whenever we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable regulations.

Children's Privacy

Our services at Pan are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be immediately closed, with all funds handled in accordance with our terms and conditions.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services offered through Pan casino. We encourage you to review this page regularly. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our support team via email at help@pan-casino.bet or through our 24/7 LiveChat. We are here to assist you with any privacy-related concerns regarding your Pan casino account.