Pan Casino Terms and Conditions

Welcome to Pan Casino. These Terms and Conditions govern your use of our website and services. By registering an account, you agree to be bound by this agreement. We encourage you to read through every section carefully before you start playing, as this document outlines your rights and obligations as a player at Pan Casino.

About Our Operator

Pan Casino is owned and operated by South Hills Holdings Limitada, a company registered in Costa Rica under number 3-102-925281. We hold a valid gaming license issued in Anjouan (ALSI-202503014-FI1), which permits us to offer online gambling services to eligible players. Our platform, available at pan-casino.com, has been serving players since 2015 and we continue to expand our offering to meet modern player expectations.

Eligibility and Account Registration

To open an account with us, you must be of legal gambling age in your jurisdiction, typically 18 years or older. When you complete Pan Casino login registration, you confirm that all information you provide is accurate, current, and complete. We primarily serve players from Canada and Poland, and our platform is localized in English and Polish to accommodate these markets.

• You must create only one Pan Casino account per person, household, or IP address
• We require you to verify your identity before processing any Pan Casino withdrawal
• You must not use our services if you reside in a restricted country

We do not accept players from the USA and its territories, United Kingdom, France and its territories, Netherlands, Germany, Austria, Spain, Portugal, Malta, Cyprus, and a number of other jurisdictions listed in our full restricted countries policy, as well as any country blacklisted by the FATF.

Deposits and Withdrawals

We accept a wide range of currencies including CAD, PLN, EUR, and several cryptocurrencies such as BTC, ETH, LTC, USDT, XRP, ADA, and TRX. The minimum deposit and minimum Pan Casino withdrawal amount is €10 or its equivalent. We offer deposit methods including BLIK, Jetonbank, Interac, Visa, Mastercard, Revolut, N26, bank transfer, and various cryptocurrencies.

All withdrawals must be made using the same method used for your Pan Casino deposit. We apply withdrawal limits of 700 CAD or 3,000 PLN per day, 3,000 CAD or 10,000 PLN per week, and 7,000 CAD or 25,000 PLN per month. You may submit up to one withdrawal request per day, five per week, and ten per month. Processing times vary depending on the withdrawal method you select:

• Cryptocurrencies: 0-24 hours
• E-wallets: 0-24 hours
• Card payments: 3-5 business days
• Bank transfers: 1-7 business days

We may require additional verification documents before releasing your first withdrawal, and pending times generally range from 1-2 business days depending on your chosen method.

Bonuses and Promotions

We offer a generous welcome package of 400% up to 7,000 CAD across your first four deposits. The minimum deposit to activate this Pan Casino bonus is C$20, and all four deposits must be completed within 10 days. Every bonus carries a wagering requirement of x39 the bonus amount and must be cleared within the validity period stated in the offer terms.

When you claim a Pan Casino no deposit bonus or any promotional offer, bets are typically made from a combination of your real and bonus balance, and maximum bet limits apply while a bonus is active. We also run recurring promotions such as our Monthly Booster cashback, Weekend Deposit Bonus, Weekly Booster, and Free Spins for Deposit offers. Full terms, including contribution percentages and maximum win caps, are listed on each individual promotion page.

• Contribution towards wagering: slots 100%; blackjack, poker, baccarat, and live games 10%
• Your bonus will be cancelled if you request a withdrawal while it is active
• We reserve the right to void bonus winnings if these terms are breached

Loyalty Program

Our loyalty program rewards every real-money bet with both experience points (XP) and loyalty points (LP). XP determines your tier level, ranging from Bronze through Silver, Gold, Platinum, Emerald, and Ruby, while LP can be redeemed in our Loyalty Shop for free spins, cash, lootboxes, or deposit bonuses. We note that bets placed with certain providers, including Evolution, Ezugi, Aviatrix, and others, do not count towards loyalty progression.

Responsible Gambling

We are committed to promoting responsible gambling among our community. We provide tools such as deposit limits, session reminders, and self-exclusion options to help you stay in control. If you feel your gambling behavior is becoming problematic, we strongly encourage you to contact our support team or a professional organization for assistance.

Customer Support

Our customer support team is available 24/7 via live chat, and you can also reach us by email at help@pan-casino.bet, with responses typically provided within 24 hours. Support is offered in English and Polish to best serve our target markets.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Any changes will be published on our website, and your continued use of Pan Casino following such updates constitutes acceptance of the revised terms. We recommend checking this page periodically to stay informed of any adjustments to our policies.

Limitation of Liability

We strive to maintain a stable and secure platform, but we do not guarantee uninterrupted access to our services at all times. We shall not be held liable for losses arising from technical failures, third-party payment processing delays, or factors beyond our reasonable control. By using Pan Casino, you accept these terms as the foundation of our relationship with you as a player.